Refund policy

Refund policy

Last updated: October 29, 2026

This Refund Policy explains how refunds work for orders placed at Thingly (https://thinglyshop.com), an online store operated by ROSVP ECOM ENTRERPRISE LLC ("we", "us").

1. No need to send the item back We offer refunds without requiring you to return the product. If your refund is approved, you can keep, donate or dispose of the item.

2. When you can request a refund You can request a refund if:

  • the item arrived damaged;
  • you received the wrong item;
  • your order has not arrived within 16 business days after shipping (our maximum delivery window);
  • you are not satisfied with the item and contact us within the deadline below with a photo of the product.

3. Deadline Please contact us within 14 days of delivery. For orders that did not arrive, contact us within 14 days after the maximum delivery window ends.

4. How to request a refund Email support@en-thingly.com with:

  • your order number;
  • the name on the order;
  • the reason for your request;
  • a photo of the item (for damaged, wrong or unsatisfactory items).

5. Review We review every request and reply by email. We may ask for additional information or photos.

6. How refunds are paid Approved refunds are issued to the original payment method and usually appear on your statement within 5 to 10 business days.

7. Before contacting your bank If you see a charge you do not recognize or have any question about a refund, please email support@en-thingly.com first. We are happy to help.

Contact Thingly · ROSVP ECOM ENTRERPRISE LLC · 2335 E Atlantic Blvd, Pompano Beach, FL 33062, United States · support@en-thingly.com